What to do if you have a virus or experience strange behavior on your laptop

Sometimes your laptop behaves strangely. This doesn't necessarily mean malware, but you should investigate it.

Possible symptoms:

• Laptop suddenly becomes slow

• Lots of pop-ups

• Programs start automatically

• Browsers open unknown pages

• Your antivirus is sounding the alarm

Step-by-step plan

✔ 1. Run a full virus scan

Use Microsoft Defender or another reliable antivirus program.

✔ 2. Remove suspicious programs

Check your list of installed apps for any unfamiliar names.

✔ 3. Restart your laptop

Sometimes this already solves a lot of problems.

✔ 4. Update Windows and your browser

Updates often fix security vulnerabilities.

✔ 5. If it doesn't work, contact Swaptop Support.

For example if:

• the virus scan finds nothing, but the problem persists

• you are sure you downloaded something that was not safe

• your laptop has become unworkably slow